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Product Details:What should I do if there is a problem with my order or the luggage I received?
If you have any questions about your products and orders, we will deal with it and provide you with a solution.
Why are the measurements I took different from the product details page?
1.There may be slight errors in the measurements.
2.The listed overall dimensions include accessories such as wheels and handles.
Why is the handle of the luggage a bit shaky?
1. After extensive testing, slight movement of the handle is to ensure long-term use.
2. Due to the principle of thermal expansion and contraction, and lateral force, if the handle is too tight, it may not be usable, and may even cause damage.
Why didn't I receive a key for the TSA lock?
1.TSA locks protect your luggage by setting a PIN code that you can use to open your suitcase simply by entering it.
2.The key is held by TSA agents for inspecting your luggage without damage during international traveling.
Most orders are processed within 1 business day. Tracking will be uploaded as soon as your order ships. Estimated delivery time: 2-5 business days.
Returns:If you’re not fully satisfied, return the item within 30 days for a full refund or exchange. Buyer pays return shipping unless the item arrives damaged or defective.
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